Account and data deletion
Delete your Sendsorta account
This page is for users of the Sendsorta parent carer app, provided by SENDSORTA LIMITED. You can request permanent deletion of your app account and the personal data associated with it without reinstalling or opening the app.
How to request deletion
- Email info@sendsorta.co.uk from the email address connected to your Sendsorta account.
- Use the subject line “Sendsorta account deletion request”.
- Include the email address used for your account. Do not include passwords, information about your child, or other sensitive information.
- We may contact you to verify that you own the account. We will confirm when the deletion has been completed.
What will be deleted
After we verify and complete your request:
- Your Sendsorta app account will be permanently deleted, not temporarily deactivated.
- Personal data associated with the account will be deleted from active systems, including account and profile details and content you stored in Sendsorta.
- You will no longer be able to sign in to or recover the deleted account.
Information that may be retained
Limited records may be retained where required for legal or regulatory compliance, tax and accounting obligations, security, fraud prevention, or resolving disputes. Any retained information will be limited to those purposes and kept only for the applicable retention period. Residual copies may remain in protected backups until those backups are replaced through the normal backup cycle.
If you made a purchase or started a subscription through Google Play, manage or cancel it separately in Google Play. Deleting your Sendsorta account does not by itself cancel billing managed by Google Play.
Delete data without deleting your account
To ask us to delete specific personal data while keeping your account, email info@sendsorta.co.uk and describe the data you want deleted. We may need to verify your identity before processing the request.