Through the SENDSORTAapp we aim to create a community that is more inclusive for people with disabilities and takes pressure off parents and guardians in deciding the next best steps for their children. To enable us to do that we would need to collect certain information from you. Your support is crucial for us, and we are committed to ensuring that your data is processed and protected adequately.

This privacy policy document showcases relevant information regarding the process including details of the type of information you will be asked for, how we process that information, the third parties involved, and how you could lodge a complaint if you are unsatisfied at any point in time with any process related to the data processing and protection we do. At all times we will comply with the current data protection laws.

Why we collect your personal information and how we process it

We collect your personal information so that we can provide you with the most relevant resources for your situation and tailor our services as per your needs.

Your information is collected when you sign up for the app. After obtaining the relevant information, we would need to send the information externally to third parties. These third parties would be international AI companies that would analyze the data quickly and efficiently, enabling us to provide you with personalized solutions and data-driven information in a short period of time. The data will also be stored in cloud services based in Europe to ensure that your data is processed in the most efficient and secure manner. Wherever your data is transferred, processed, or stored by us, we will take reasonable steps to safeguard the privacy of your personal information.

We will only collect, use, and otherwise handle your personal data:

  • where you have consented to our usage of your data
  • where this is necessary to fulfil legal obligations that apply to us
  • where it is necessary for our legitimate interests relating to running our daily operations, as long as in each case these interests are in line with applicable law and your legal rights and freedoms.

In the event you have provided us with information about your child who is over the age of 16, we will need their consent as well before moving forward. If your child is younger and you have given their information, we would only need your consent. However, if the child turns 16 and you are still utilizing our services, we will then need your child’s consent.

The categories of data we collect

We collect a range of data to ensure that we provide you with relevant services and to understand in which ways we can improve the app. The SENDsorta organization acts as the controller for the data described in this section.

The data we collect from you can be divided into two categories:

  • Personal Data: This includes any information that can be used to identify an individual. The personal data we will be collecting includes, but may not be limited to, your name, address, age, occupation, and gender
  • Special Category Data: Special category data is personal data that needs more protection because it is much more sensitive. The special category data we will be collecting includes, but may not be limited to, ethnicity, diagnosed disabilities or health issues, number of children with disabilities, and undiagnosed/suspected disabilities or health issues.

Again, both these categories of data will be processed to ensure that our services are as personalized as possible, and we will not process your data unless you have given your consent.

We also use Google Analytics cookies on our website to collect information and report site usage statistics without personally identifying the individual visitors. This is done to enable us to improve the website and, in turn, improve user experience.

Removing/Changing data and how long is data stored

You have the right to remove or change any information that you have given to us. To make any changes to the data you have provided, you can simply go to your account and make the changes and your information will be updated. Any data you delete will also be deleted.

If you choose to delete your account, all your data and information will also be deleted from our system.

In the case of inactive accounts, these will be deleted after 9 months of inactivity. Multiple emails will be sent to warn about the account’s deletion beforehand. If the account user does log back in before the end of the 9 months, the inactive period will reset.

Payment Information

While the main app is free of charge, there is a “pro” feature for which you will need to make a payment. However, this payment will be made through Google Pay (for Android), Apple Pay (for IOS), or, either Stripe or PayPal (for the website). These services and their relevant organizations will be the ones collecting your details to make the payment. None of your bank or card details will be collected by us, so if you wish to look at how these services will process your data you can check the relevant sites.

Our legal basis

In accordance with the current data protection laws in the UK set in The Data Protection Act 2018, the legal basis we rely on to offer our services to you are:

  • Where we have a legitimate interest
  • To comply with a legal obligation that we have
  • To fulfill a contractual obligation that we have with you
  • Your consent

Your rights

As per The Data Protection Act 2018, you have the right to:

  • be informed about how your data is being used
  • access personal data
  • have incorrect data updated
  • have data erased
  • Withdraw consent or restrict the processing of your data
  • data portability (allowing you to get a copy of your data and reuse it for different services)
  • object to how your data is processed in certain circumstances

Making a complaint

At any point in time, if you have any complaints or objections relating to your data, we will investigate and attempt to resolve them. We will make every reasonable effort to allow you to exercise your rights as quickly as possible and within the timescales set out in data protection laws.

To do this, you can contact our Data Protection Officer by email to make a complaint. The email would be info@sendsorta.co.uk .

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK regulator for data protection and upholds information rights. However, we ask that you try to resolve the issue with us first.