Terms and Conditions

This ‘Terms and Conditions’ document covers details regarding your usage of the SENDSorta company’s app and website, and reflects the potential contract between the two parties, what you can expect from us, what we expect from you, and the rights available to both of us.

Besides these terms, we also have a privacy policy document that we would recommend you go through so you can have a better understanding of how the data you give is stored and protected by us.

If you would like to contact us for any further information, clarifications, feedback or complaints you can call +44 7962266480 or email info@sendsorta.co.uk. You may also visit our registered office address, McCarthys Business Center Education Road, Leeds, LS7 2AH.

Who we are and what you can expect from us

We are a registered company in the United Kingdom and have developed a special educational needs app.

Once you have signed up for our app and have provided us with all the relevant details, we will be able to send you tailored information and relevant resources that will help guide you in taking the next step for either yourself and/or your child.

All of our services will be delivered through the app and most communications will take place on there as well.

Using our platforms and how to get started

To register for our services, you must first agree to both our ‘Terms and Conditions’ and ‘Privacy Policy’. If you do not agree with anything in our terms and conditions, please do not utilize our services in any way.

You must also consent to our usage and storage of any data you provide to us. If you share any information regarding your child and they are over the age of 16, we will also need your child’s consent. If your child is not 16 years old when you register, but you utilize our services even after they have turned 16, we will then require their consent.

Registering for our app is free of charge, however, if you would like to access some of the “pro” features, these would come with an added cost.

Our services are aimed at those residing in the United Kingdom. Hence, it may be inadequate to utilize it from any other location. If you do access our app or website from another location, you are responsible for complying with any local laws that may apply to you in the country.

Our privacy policy and cookie policy also apply to your use of our website and app. Using our website and app means you agree to all the terms and conditions stated in this document, as well as our privacy policy and our cookie policy in full.

You are also responsible for ensuring that anyone who accesses our website through your internet connection is aware of these terms of use and other applicable terms and conditions and that they comply with them.

The terms contained in this document will apply as soon as you have registered on the app.

Linking our website/app

You may link to our website pages that are open to the public, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

The website you may link us on must not go against the standards that have been set under our terms and conditions.

Our website must not be in any way framed on any other site. If you wish to link to or make any use of content on our website other than that set out above, please contact us by email info@sendsorta.co.uk before taking any such action.

Changes and Updates

We have the right to add or remove features and functionalities, increase or decrease limits to our services, and start offering new services or stop offering old ones. However, before we change or stop offering a service, we will always carefully consider your interests as a user, your reasonable expectations, and the potential impact on you and others. We will only take such actions for valid reasons, such as to improve performance, strengthen security or comply with the law.

If we need to make any material changes that negatively impact your use of our services or if we stop offering a service, we’ll provide you with reasonable advance notice, except in urgent situations such as responding to legal requirements or addressing security and operability issues.

If we make any changes to our privacy policy or terms and conditions, we will provide you with reasonable advance notice before those changes come into effect.

What we expect from you

We want to ensure that you take back as much as you can from our services. However, there are some requirements you must adhere to at all times.

We are the licensee of all copyright and other intellectual property rights related to our website and app. All content is protected by copyright laws as well. All such rights are reserved. Any unauthorized use of our website or app content or of any trademarks, logos, or service markers may infringe our rights.

You are responsible for using suitable anti-virus and firewall systems to protect your computer and equipment. We do not accept any liability for any loss or damage as a result of any infection of your computer and equipment.

You must also not:

  • introduce, or try to introduce, any virus or other contaminants to our website or app, or any of its software or systems that could be malicious or technologically harmful
  • attempt to gain unauthorized access to our app, the server on which our website is stored, or any server, computer, or database connected to our website
  • try to weaken or damage how our app and website work, whether by helping to organize, or taking part in, a denial-of-service attack, or
  • try to access, alter, de-compile, reverse engineer, destroy, or tamper with any part of our app, website, its software, or our systems

By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990, and we will report any such breach to the relevant authorities and take whatever necessary action is needed, including ceasing your right to use our app and website immediately.

Aside from this, you must provide us with accurate information so that we can provide you with the appropriate resources. You also must always keep your account secure and contact us immediately if you have reason to believe that it may no longer be secure.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms and conditions.

Our liability

Although we make reasonable efforts to provide, maintain, and update the SENDSorta App, it is provided “as is” and, to the extent permitted by law, we make no representations, warranties, or guarantees, whether express or implied (including but not limited to the implied warranties of satisfactory quality and fitness for a particular purpose) that the SENDSorta app or any particular services you access through the app:

  • are accurate, complete or up to date
  • will completely meet your particular requirements or needs
  • will always be available, error-free, uninterrupted or free of viruses.

We are not responsible for external links to or from our website or app and cannot guarantee these will always work. We may lead you to services provided by third parties, but this does not mean that such services have been in any way endorsed by us nor will we be held liable for any issues that come up in relation to you and them.

We will also not be liable in the following scenarios where:

  • there may have been some loss or damage arising from an inability to access and/or use our services in whole or in part
  • any business loss (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, or wasted expenditure)
  • any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our app (loss or damage is “foreseeable” if it was an obvious consequence of our breach, or if it was recognized by you and us at the time, we entered the contract created by your registration to the SENDSorta App)



If for any reason we may not be able to enforce certain terms, the other terms will still continue to remain enforceable.

Third parties are not entitled to enforce any of the terms stated.

The laws of England shall govern these terms and conditions and all matters and disputes may be taken to the relevant English courts.